Return Window:
You may request a return within 30 days of receiving your order. Unfortunately, we cannot accept refunds or exchanges for items purchased over 30 days ago.
Return Conditions:
- Items must be unused, unwashed, and in their original condition (no flaws, stains, or odors).
- Original packaging, tags, and all accessories (e.g., tags, dust bags) must be included.
Return Process:
- Mail the item to the following address:
Sophie’s Wear
📦 8577 Sudley Rd, Manassas, VA 20110 - We recommend using a trackable shipping service (e.g., USPS, UPS). Return shipping costs are the customer’s responsibility.
- Refunds will be processed to the original payment method within 5-7 business days after receiving and inspecting the return.
Exceptions:
- Sale items, clearance items, or products marked “Final Sale” are not eligible for returns.
- Customers are responsible for return shipping costs for non-defective items (e.g., incorrect sizing, color discrepancies).
Contact Us:
For questions, email our support team:
📧 [email protected]